Privacy Policy

1. Who we are and what this covers

PinSpark provides location-aware spoken stories for walks, drives, and travel, operated by PinSpark AI LLC at 18553 8TH Ave NE APT 419, Seattle, Washington 98155-2278, United States. In this policy, “PinSpark,” “we,” “us,” and “our” refer to PinSpark AI LLC. This policy applies to the PinSpark mobile app, pinspark.ai, and the services that support them.

Questions or privacy requests can be sent to privacy@pinspark.ai.

2. Information we collect

Account and profile information

When you sign in, we receive and store an account identifier, name, email address, authentication provider, and related sign-in records. Depending on your sign-in choice, Apple may provide a relay email address instead of your personal email. You may also save a display name, home city or region, language, content sensitivity, narration, playback, and notification preferences.

Location and motion information

With your device permission, PinSpark receives precise location, location accuracy, and timestamps to start trips, find nearby places, trigger relevant stories, show your trip history, and adapt the experience as you move. During an active trip, location may continue in the background while the app is locked or in your pocket. We also use motion activity to infer whether you are on foot, riding, or driving so we can adjust story pacing and location behavior.

If you save a home location, we store the selected city, region, country, and map coordinates for that place. PinSpark does not ask you to enter a street address as your home location.

Trips, stories, and interactions

We store trip areas and start locations, trip times and duration, stories offered or added, reading and listening activity, narration choices, trivia answers, feedback and ratings, and story or trip share links you create. Shared links may make the selected story or trip content available to anyone who has the link. You can stop sharing a trip link in the app. PinSpark does not currently provide an in-app control to revoke a standalone story link.

Purchases and entitlements

If you make an in-app purchase, we receive product and transaction identifiers, purchase and renewal status, subscription or pass dates, refunds or revocations, credit balances, and fulfillment history. The App Store or Google Play processes your payment details; PinSpark does not receive your full payment-card or bank-account number.

Device, communications, and technical information

We may collect an app installation identifier, push-notification token, platform, app version and build, language, time zone, IP address, user agent, session and security information, and website cookies or similar storage. If you contact us, we collect the message and contact information you provide.

Usage and diagnostics

We collect events about how the app and website are used, such as feature interactions, story playback events, timestamps, trip-related activity, notification delivery or opens, and error or performance information. Some events are linked to your account or trip; others may be collected in an aggregated or non-account form.

3. How we collect information

• From you, when you sign in, choose preferences, start a trip, make a purchase, share content, submit feedback, or contact us.
• From your device, through permissions, app events, network requests, and local or secure storage.
• From service providers, including sign-in providers, app stores, mapping and place-information providers, and hosting or analytics providers.

4. How we use information

• create and secure your account and keep you signed in;
• provide location-aware trips, maps, stories, narration, history, sharing, trivia, and notifications;
• personalize stories, language, pacing, and playback;
• process and fulfill purchases, subscriptions, passes, promotions, credits, restores, and refunds;
• measure feature use, troubleshoot problems, maintain reliability, prevent abuse, and improve PinSpark;
• respond to requests and provide support;
• comply with law and protect users, PinSpark, and others.

5. How we disclose information

We disclose information only as needed for the purposes described in this policy, including to the following categories of recipients:

• Infrastructure providers that host the website, APIs, databases, files, security controls, and operational metrics, and deliver service emails.
• Sign-in providers you select to authenticate your account.
• Map, location, and place-information providers. Your coordinates are used for reverse geocoding to identify the place around you. Map and place queries can also include a selected area or place name.
• AI, speech, and media providers that generate, translate, classify, illustrate, or narrate PinSpark content. Generation requests use place names and public place information, story content, selected language, and public-place artwork descriptions. We do not include your GPS coordinates, account name, or age in these generation requests.
• App platform providers for purchases, sign-in, app delivery, and push notifications.
• Other people at your direction, when you create or send a public story or trip share link.
• Authorities or transaction parties, when required by law, necessary to protect rights and safety, or involved in a merger, financing, reorganization, or sale of the service, subject to appropriate protections.

We do not sell personal information. We do not use PinSpark data to track you across other companies’ apps or websites for targeted advertising, and PinSpark does not display third-party advertising. Service providers must protect information consistently with their obligations to us and applicable law.

6. Location and device permissions

You can deny or withdraw location, motion, and notification permissions in your device settings. You can also turn promotional notifications off in PinSpark. Without location permission, core nearby-trip features may not work. PinSpark requests location for an active experience; it does not request iOS “Always” location access.

7. Retention and deletion

We retain account and service information while your account is active and as reasonably necessary to provide PinSpark. Retention varies by record: short-lived sessions and request-safety records expire; trip history and preferences remain until deleted; revoked share links remain disabled; and purchase, credit-ledger, security, fraud-prevention, tax, and legal records may be kept when required by law. Ordinary diagnostic and security logs are retained for up to 30 days from creation, and ordinary support conversations for up to 12 months after the case closes. Account deletion overrides these ordinary periods, subject to documented lawful retention exceptions. We restrict access to retained records and remove identifying details where possible.

Minimum purchase, refund, and financial audit records may be retained for the period required by applicable tax and accounting laws, measured from the relevant accounting period or tax filing as the applicable rule requires. Records needed for an unresolved transaction, refund, or legal dispute are retained until the matter is resolved and any applicable legal retention or claim period expires. Retention exceptions have a documented lawful purpose, scope, and end point; they do not permit indefinite retention of account or trip data. Retained records are deleted when the applicable purpose and period end. Contact us for the criteria applicable to a particular record.

In app versions with the deletion control, you can delete your account through Profile → Account & privacy → Delete account. Account deletion is permanent. Your account and its data cannot be recovered after deletion. We start cleanup as soon as you confirm; if further processing is needed, the following deadlines apply.

Shared PinSpark stories, narration, and public-place content may remain available to other users after deletion. We remove your account's access rights and records of its activity and associations with that content as part of account deletion.

We confirm completion in the app when cleanup finishes immediately, and send a completion email to your account email address where available, including Apple relay addresses. If your sign-in provider has not supplied a usable email, keep your deletion request reference and contact privacy@pinspark.ai for completion confirmation. Limited records required by law may be retained separately. Backup copies are restricted to disaster recovery and expire within the period above; they are not available to recover your deleted account.

Unused credits, saved Day Passes, and remaining time on an active Day Pass are forfeited when you confirm deletion. We warn you before you confirm. Account deletion does not automatically cancel an App Store or Google Play subscription; manage or cancel it through the store account used to purchase it. Deletion does not affect refund rights required by law or provided by the applicable store.

If your app version does not include this control, you cannot access your account, or you need help with a privacy request, email privacy@pinspark.ai and we will help verify your identity and process your request. You do not need to email us when you use the in-app deletion control.

8. Your privacy choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal information, and to appeal a decision about a request. You may also withdraw consent where processing is based on consent. To exercise a right, contact privacy@pinspark.ai. You will not be discriminated against for exercising a privacy right.

You may also complain to your local privacy regulator, including New Zealand's Office of the Privacy Commissioner.

You can change profile, narration, content, and notification choices in the app; revoke device permissions in system settings; stop sharing public trip links in the app; and manage subscriptions in your App Store or Google Play account. To ask about a standalone story link, contact privacy@pinspark.ai.

9. Legal bases for processing

Where applicable law requires a legal basis, we process information to provide account, trip, and purchase services under our agreement with you; process permission-based location, motion, and notification information with consent where needed; and handle necessary support, diagnostics, and security for our legitimate interests in operating, troubleshooting, and protecting the service. Records required by law are processed to meet legal obligations. You may withdraw consent through device settings or by contacting us, but withdrawal does not affect processing that was lawful before it was withdrawn.

10. International data transfers

PinSpark and its providers may process information in the United States and other countries that may have different data-protection laws. Where required, we use recognized safeguards for international transfers. Contact us for information about the safeguards applicable to your information.

11. Security

We use administrative, technical, and organizational measures designed to protect information, including access controls, secure authentication, encrypted network connections, and restricted service credentials. No system is completely secure, so we cannot guarantee absolute security.

12. Children

PinSpark accounts are available to people aged 13 or older. PinSpark is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child under 13 has provided personal information so we can take appropriate action, including deleting it. Users below the age of legal majority where they live must have a parent or legal guardian review and agree to the Terms of Use for them.

13. Changes to this policy

We may update this policy as PinSpark or applicable requirements change. We will post the updated policy here and revise the date above. If a change materially affects your rights, we will provide additional notice when required.

14. Contact

For privacy questions or requests, email privacy@pinspark.ai.